SHIPPING & RETURNS

Terms & Conditions 

Our products include a 30 day warranty solely covering factory defects. When filing warranty claims, clear photos must be sent to info@hamptons-furniture.com for review prior to determination made by Hamptons Furnishing & Design Center LLC. All original packaging and contents must be kept in tact for claims processing.

Customer is responsible to ensure that all ordered merchandise will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Hamptons Furnishing & Design Center LLC is not responsible for any damage caused during delivery.

All merchandise picked up from Hamptons Furnishing & Design Center LLC MUST be fully inspected at the time of pickup. At the time of delivery, all merchandise MUST be fully inspected for damage. Carrier POD must be noted with detailed description of any damage found at the time of inspection/receipt of merchandise. Any damage incurred after the time of pickup from our warehouse must be resolved by filing a freight claim through your assigned freight carrier handling the merchandise. Claims must be filed no later than 5 days from delivery date noted on carrier POD. Orders that were not specifically signed for at time of delivery as damaged will be denied by the carrier.

If a customer elects to use their own carrier for delivery, Hamptons Furnishing & Design Center LLC will not be responsible for any damages determined to be transit related.

NOTE: No exceptions or replacement will be issued for broken glass or marble under any circumstances.

Replacement parts are available upon request, within the warranty period. Dealer is responsible to make every effort to repair an item before credit or replacement is issued.

As with any handmade furniture, some variations in finish, symmetry, and design are normal and not considered defects. Natural cracks in wood ("checking") is normal and not considered a defect. Product dimensions listed on our website are the closest possible approximate and minor variations are considered normal. All items carry an acceptable variation due to the handcrafted nature of our products.

We cannot guarantee that the color (dye lot) of product(s) purchased will be exactly the same as shown at a dealer or of previously purchased product(s). The color (dye lot) of fabrics & [faux] leathers may vary from one batch to the next due to the nature of the commercial dying process.

Local territories' freight charges are on a flat % basis, for orders outside of this local zone, shipping can be quoted via our portal for live rates and many different service levels ranging from curbside to white glove. 

For territories that are on a flat percentage charge, please be aware that the percentage will be calculated based off the wholesale cost. 

Please reach out to us directly for any questions regarding shipping or rates.

 

When shipping to a receiver or final mile terminal, Hamptons Furnishing & Design Center LLC cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. It is the Receiver’s responsibility to unpack, inspect, and sign for the shipment on behalf of their customer. If there are any damages found to the item during their inspection process, the receiving company must notate them on the Bill of Lading and contact us immediately. Hamptons Furnishing & Design Center LLC is not responsible for any damages once the items have been moved from the receiving company, if there is no damage noted on the original Bill of Lading. No claims will be honored after the merchandise is re-delivered to the final destination.

Hamptons Furnishing & Design Center LLC offers full white glove delivery service quotes for all orders, which will save you money and cut out the additional stop at the receiver prior to delivery. This option is highly recommended. 

For any returns, an RMA request must first be submitted to info@hamptons-furniture.com. Return requests must be received within 48 hours of your original delivery date. Upon receipt of your request, all information will be reviewed and further instruction will be provided upon issuance of an RMA. Any merchandise received for return or exchange must be in 100% brand new, factory sealed condition, with all original packaging and contents intact.  

Customer is responsible for the full return shipping cost. Your return will be processed upon receipt at our returns facility and a store credit will be issued (less shipping costs) to be used in the store or online on any future purchase. We will not be able to issue a store credit for any merchandise received in damaged condition, as it will be your responsibility to file a freight claim with your carrier for reimbursement (we will provide photos of the condition in which your return is received, along with shipping label(s) adhered to packaging). All processed returns are subject to a 25% restocking fee.

Any order cancellations must take place prior to shipment/carrier pickup. If an order is cancelled while in transit, the customer is responsible for full outbound & return shipping cost. Your return will be processed upon receipt at our returns facility,  subject to a 25% restocking fee.

Any transit times provided are estimates which are not guaranteed delivery dates and subject to shipping carriers ability to deliver, varying based on each carrier's availability and delivery frequency to the shipping address of each order. Shipping carriers will normally contact the delivery phone number provided 1-2 days prior to arrival in order to schedule a delivery date and estimated time window.

Must be prepaid and scheduled at least 1 business day in advance, via email to: info@hamptons-furniture.com

Loads over 400 cubic feet require 2 business days notice.

Failure to miss a scheduled pick up without advanced notice is subject to a missed pick up fee of $50.00 or $.0.25 per cubic foot, whichever is greater, per day.

If it is determined that the driver arrives with insufficient space to safely load the entire shipment, all merchandise will not be released from our showroom.

 

Hamptons Furnishing & Design Center LLC is not liable for special, punitive, incidental or consequential losses, damages or expenses, directly or indirectly arising from our products, handling or use of any goods, or from any other cause  Further, in no event shall Hamptons Furnishing & Design Center LLC be liable for any damages or other amounts for any reason whatsoever in excess of the purchase price of the goods. Manufacturer's liability may be further limited, as per the terms of the Manufacturer's warranty. Any claim by Buyer or Agent with reference to the goods sold by Hamptons Furnishing & Design Center LLC shall be deemed waived by Buyer and/or Agent unless submitted to Hamptons Furnishing & Design Center LLC, as applicable, in writing, within thirty (30) days from the date Buyer and/or Agent discovered, or should have discovered, any claimed breach.

 

Terms and Conditions are subject to modification or change without prior notice. 

  

Item(s) will be delivered to your driveway or door step. There will be no delivery appointment required or scheduled and no signature is required at the time of delivery.

Item(s) will be delivered to the first dry area inside your home (garage, etc) If you live in a multi-story building, items will be delivered to the entryway, lobby, or designated delivery area on the first floor. Delivery appointment notification is included and a signature is required at time of delivery.

Item(s) will be delivered to the room or outside area of your choice. If your item will be going to an upper floor of your home, please ensure the product can be moved through your doorway(s), stairway(s), and/or hallway(s) prior to check out. Delivery appointment notification is included and a signature is required at time of delivery. Please note no unpacking, assembly, or trash removal is included with this service.

Item(s) will be delivered to your room or outside area of your choice, including unpacking, product setup, light assembly, and full packaging removal. Delivery appointment notification is included and a signature is required at time of delivery. Please note White Glove is limited to 30 minutes of onsite service. Products requiring extensive assembly may not be included in this quote. For additional inquiries please reach out to us directly. Customer is agreeing to any additional charges billed by the carrier if the carrier stays past the 30 minutes included.

This is a quicker option for shipping via LTL carriers as opposed to the standard furniture delivery carriers. Item(s) will be delivered in accordance with the service level selected. There will be no delivery appointment required or scheduled and signature is required at the time of delivery. Shipping to storage units or tight delivery locations may result in a Limited Access fee assessed by most carriers.

The selected shipping carrier will reach out to the Phone # or Email provided to schedule delivery. Please note that any missed delivery will result in fee's based on shipment size. By moving forward with our shipping option you are agreeing to be responsible for any and all additional freight charges that may arise.

Hamptons Furnishing & Design Center LLC reserves the right to bill for any additional services requested by customers after the order ships, including but not limited to, storage fees, missed/re delivery fees, liftgate fees, upgrade in service level etc.